Sports Assistant

*3 positions available*

Part time (45%FTE)
Open ended

The closing date for applications is midnight on Sunday 25 June 2023.
Interviews are expected to take place week commencing Monday 03 July 2023.

The University will pay a supplement per annum pro rata to spine point 4, 5, 6, 7 and 8, with effect from 1st February 2023, to align with the Real Living Wage (RLW) which equates to £21,400 p.a. This RLW supplement will be reviewed annually to take account of future increases and RLW rates.

There is an expectation that work will be undertaken in the UK.

This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

Based across the range of University of Stirling sports facilities, the Sports Assistant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive sports assistant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas.

Additional Information/Special Conditions

• A working pattern operates, and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events
• The earliest shift starts at 5.30am and the latest shift ends at 10.30pm
• The full-time working week is an average of 36 hours per week over a four-week rota
• Sports Assistants will receive a 1-hour, unpaid break for a shift over 6 hours
• Sports Assistants are normally expected to work two weekends in four
• The successful candidate will be expected to wear uniform
• Attendance at staff training (currently on Friday afternoons from 1pm-3pm) is compulsory and part of the working pattern
• Working patterns may be subject to change

• Positive attitude and experience of making decisions and using judgement and initiative to solve problems
• Evidence of excellent written and verbal communication skills
• Evidence of strong organisational and interpersonal skills
• The ability to prioritise workload
• A friendly and approachable manner
• Team working experience
• Ability to build effective relationships
• An ability to work under pressure
• Flexibility in terms of hours and days of work
• Willing to work unsocial hours, weekends or public holidays as required
• Willingness to work additional or alternative hours by arrangement to cover holidays, sickness, etc.
• Evidence of being self-motivated with a “can do” style and approach
• A passport holder or be eligible to apply for a passport
• Successful Disclosure Scotland clearance, or willingness to apply for Disclosure Scotland clearance

• Hold a recognised Emergency First Aid at Work certificate
• Ability and confidence working in a busy customer facing role
• Experience of front-line service delivery
• Experience of cash reconciliation
• Sales experience
• A demonstrated commitment to customer service
• Experience of making decisions and using judgement and initiative to solve problems
• Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel

As Scotland’s University for Sporting Excellence and The Times Sports University of the Year 2020, sport is part of the DNA at the University of Stirling. The deliverables build on the philosophy of the first Chancellor, Lord Robbins, when he spoke of ‘education with a purpose’. Our impact, contribution and ambition is purposeful in everything we do, aligned to our status as one of the top sporting institutions in the UK.

As part of the strong response and performance reported by the wider University during academic year 2021/22, Sport continues to recover robustly from the impact of the pandemic over the last two years. The outlook is both exciting and extremely positive. The success, prowess and reputation of sport at Stirling is setting standards across the sector and the inspirational performances of our elite athletes on the world’s biggest sporting stages, is complemented by the buzz of activity in the new sports facilities. Engagement levels are high, feedback is excellent and sport is contributing significantly to the health, wellbeing and experience of students, staff and community.

We don't want to rest on our laurels, and we will continue to set the standards for everyone else to follow. It is within this context that we will always challenge ourselves and seek to really make impact.

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
www.stir.ac.uk @stiruni