Id Job: 3172314
About the team:
Reporting to the Regional Station Manager, East Region, the role of Station Manager will lead a team of approximately 90 station colleagues, including 5 Duty Managers, Ticket Office Advisors, Train Dispatchers and Gateline Assistants. This role will be based at Slough station and will also have responsibility for Maidenhead, Twyford and the Windsor, Henley and Marlow branch line stations.
About the job:
Customers are at the heart of everything we do, therefore this role will require you to continue to develop our passenger satisfaction scores. You will maximise opportunities to increase revenue through both existing and new sales/revenue channels to ensure your sales office is a top performer.
You will need to have strong leadership skills, to develop, coach and mentor colleagues, as well as empowering them with skills to make every journey for our customers a great experience.
You will need experience of working to strict rules and regulations as safety is a fundamental part of the role, being able to manage the impact of train delays to ensure right time departures.
About the location:
This role will cover Slough and a number of stations in the Inner Thames Valley and associated branch lines area.
Working Pattern:
As a leader of a large team, you will be expected to support the team and the business when it's needed most. Whilst ensuring you enjoy regular time away from work, you will be expected to support the station during special events and railway upgrade work, and therefore working during weekends or unsocial hours on occasion is part and parcel of working on an ever-operational railway.
Additional Information:
This is a permanent role. The role has an on call responsibility of one week in six roster.
Applicants successfully short listed will be invited to undertake a competency based interview.
For more information regarding the application process, please contact the Recruitment Team gwrrecruitment@gwr.com
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
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https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
