Student Education Service Officer (Student Information Service)

Salary: Grade 5 (£24,285 - £27,929 p.a. depending on experience)

This role will be based on the University campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Do you have excellent customer service skills? Are you passionate about the student experience? Do you have proven skills around managing sensitive information effectively?

The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

To support all students and Post Graduate Researchers by providing information, support, and advice as part of a professional and friendly Student Information Service (SIS). The SIS provides high quality enquiry support including detailed information about internal processes in clear and accessible ways to our diverse community. In this role you will provide support and guidance to our Student Information Service Adviser team.

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

If you are looking for a role that will fulfil your enthusiasm for delivering exceptional customer service and the ability to work as part of a friendly, professional team then, apply today.

To explore the post further or for any queries you may have, please contact:

Katrina Firth, Student Information Service Manager

Email: k.l.firth@leeds.ac.uk

Further details:

• Candidate Brief