Student Engagement & Experience Officer

Grade UE05, salary range: £25,285 - £28,929 Per Annum

College of Science and Engineering, School of Informatics

Full time (35 hours per week)

Open-ended

One post available

The School of Informatics invites applications for an individual to work within its Student Experience Team as a Student Engagement and Experience Officer to support Informatics students’ engagement with their studies by:

• monitoring and reporting on attendance for visa compliance and wellbeing;
• and identifying students who are at risk of academic failure through non-engagement with their studies.

The post-holder will also contribute to the work of the broader Informatics Student Services unit by:

• ensuring coordination of the administrative contributions to the University’s Student Support Model;
• signposting students to appropriate sources of help where additional support is required;
• being involved in the planning and delivery of initiatives and events aimed at enhancing the overall student experience;
• and providing administrative and other support for Student Services’ teams as required.

The Opportunity:

The University of Edinburgh’s School of Informatics is widely recognised as being one of the foremost centres of Informatics expertise in the world and is the biggest research and teaching establishment of its kind in the UK.

This role offers the successful candidate an opportunity to join a dynamic team working to support over 1600 students studying towards Informatics degrees, alongside academic staff who are developing world leading teaching in an environment where innovation is a necessity.

Knowledge, skills and experience

Essential criteria

Vocational qualifications (N/SVQ 2/3, ONC or equivalent) plus relevant work experience OR School education to National 5 (SCQF Level 5) or equivalent plus relevant work experience.

• Good IT skills, including working knowledge of Microsoft Excel and experience of using databases, email and the internet.
• Proficiency in extracting and manipulating data from a variety of sources and using it to draw conclusions.
• Experience of working in a team and with limited supervision.
• Understanding of relevant policies and procedures as they affect the role, and of the quality standards and outputs required.
• Strong communication and interpersonal skills and a customer-focused approach.
• A flexible and adaptable approach to the working environment.

Desirable criteria

• Experience of maintaining filing systems and working to the requirements of data protection and confidentiality.
• Experience of University of Edinburgh systems, including EUCLID, LEARN and BI Suite, would be a strong advantage.
• Experience of working with and advising students in a busy Higher Education environment.
• Experience of working with students from a variety of backgrounds and cultures.

Feedback is only provided to interviewed candidates.

For informal enquiries please contact: Philippa Ward, philippa.ward@ed.ac.uk

When applying, please ensure that you provide a CV and covering letter outlining how you satisfy both the essential and the desirable criteria for this role.

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As a valued member of our team you can expect:

An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme , staff discounts, family friendly initiatives , flexible working and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.



The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab) .

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.

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