Student Support and Experience Officer

Are you an excellent communicator with experience of providing one-to-one guidance to students?

Are you looking for a part-time role that allows you to use your interpersonal and problem-solving skills to make a positive contribution to the student experience?

If so, then this Student Support and Experience Officer role could be a great next step for you. The position will see you working collaboratively with colleagues to deliver a wide-ranging pastoral support service to our Lifelong Learning students.

Organised and proactive, you will be able to demonstrate sound judgement and sensitivity in dealing with a range of issues faced by our students, maintaining a high standard of customer-focused support at all times.

As Student Support and Experience Officer you can expect to get involved in:

• coordinating the day-to-day student support service and student events
• managing all aspects of student advice and guidance in close liaison with Programme Managers
• coordinating the regular monitoring of student engagement and related academic diligence

What will you bring to the role:

• the ability to advise on a wide range of student personal and academic issues and to recognise when to refer to others
• strong judgement and initiative with the ability to effectively interpret and apply policies and procedures
• the ability to understand the different backgrounds of entrants to higher education and have insight into the problems that students encounter

What we can offer you in return:

As a member of our team you can expect an open and collaborative working environment and support in your development and wellbeing. Our friendly and close-knit Medway campus at Chatham Maritime is a vibrant mix of modern and historic buildings offering outstanding state of the art facilities and a unique place for learning and working. You'll enjoy generous annual leave entitlements, hybrid working options, an excellent pension scheme and a range of great staff benefits and discounts.

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact centralservicesresourcing@kent.ac.uk quoting ref number: CSF-664-23