Supervisor

Job purpose:

This role is for two Lego stores situated in the departures lounge of the North and South terminals at London Gatwick Airport; we are currently looking for energetic, enthusiastic new team members to join the team that have a passion for excellence.

Outstanding service is the heart of our business, our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.

Key responsibilities:

• To deliver customer service in line with OSCAR Service standards

• To generate ideas for driving the business and the team forward

• To develop a motivated and empowered team through a positive management style

• Staff recruitment, planning and training

• To use relevant processes and policies to control the security of people, stock and cash

• To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training

• The control of costs in accordance with agreed budgets

• Adherence to cash and stock control policies, ensuring and assisting others to do the same

• Responsible for team of 8 staff and reporting to the Store Manager

Skills & Experience

• Previous experience at supervisory or managerial level in a retail (or similar) is essential

• An understanding of budgets & targets and the ability to deliver and improve them essential

• Excellent Communication skills (both verbal & written)

• Ability to work in a team or individually depending on the needs of the business

• Be able to remain professional and courteous under pressure

• Excellent interpersonal skills and team working

• Self-motivated

• Ability to quickly learn about systems, new products and procedures

100% Customer Focus

• Manage the team of Sales Advisors, ensuring they are motivated, engaged and always delivering excellent customer service

• Coaching the team to deliver service in line with our internal OSCAR model

• Rewarding and recognising excellence within the team

Stock Management

• Ensuring the store is fully replenished

• Goods receiving duties

• Stocktaking and inventory compliance

• Merchandising & pricing completed to standard

Housekeeping/Health & Safety

• Keeping the store well presented at all time

• Ensure the safe usage of all the cleaning materials

• Ensuring store and stock rooms are kept tidy in line with H&S

Security

• Ensuring security of stock on shop floor and compliance of till inventory

• Responsible for the shop floor security when on shift

• Awareness of potential security risks out with store and part of the wider airport

Our company:

Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 4,800 stores across 42 countries. Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 21 stores across 8 airports and 8 ferries.

Our Lego stores are focused on unique souvenirs and the local culture. The concept offers travellers an experiential playground, with a strong sense of place and a well thought customer shopping experience, where they can find authentic, high quality and affordable gifts and souvenirs.

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardère Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.