Supply Chain Customer Collaboration Manager

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

Consumer Healthcare have a new role for a Supply Chain Customer Collaboration Manager

Job Purpose Section:

Key Responsibilities:

• Working together with sales colleagues as a cross functional account team, be the primary representative of the HALEON Supply Chain for your key account.
• Develop an in-depth knowledge of your account’s supply chain processes and systems. Key focus on ordering and forecasting.
• Ensure orders are delivered in full and on time. Working together with Customer Service Representatives and Logistics to resolve any possible issues. Take overall accountability for your account’s OTIF.
• Daily communication to customer on service level. Where necessary, ensure the customer is aware of HALEON shortages and resupply dates or delivery delays. Agree actions with customers to manage potential supply issues, optimising available stock.
• Review in store / depot stock levels and EPOS. Propose order adjustments to the customer based on the analysis to hit in store availability targets.
• Leverage field sales information and resource to deliver in store availability targets.
• Meet with customer to review service level, in store availability, orders vs forecast, stock holding and in store stock levels.
• Agree promotional volumes, buy in phasing and order dates. Responsible for aligning HALEON and customer forecast.
• Ensure successful implementation of NPD and range reviews. Ensure products are set up correctly by the customer, align on buy in volume and order dates.
• Review seasonal lines with the customer to agree forecast and stock holding. Ensure HALEON forecast is aligned to customer expectations.
• Agree a Joint Supply Chain Plan as part of the Commercial JBP.
• Form a collaborative SC team across HALEON and the customer to deliver the Supply Chain Plan. To include service level targets, efficiencies and cost savings, forecast accuracy and availability targets.
• Strive to create best practice processes which the account can roll out to other suppliers setting HALEON as a leading supplier while keeping an eye on the best practices outside of HALEON.

Job Factors - Accountability

Lead Day to Day Operational & Promotional Planning Processes Between HALEON & Customer

Output / End Result

Aligned base and promotional volume & phasing plans between Customer & HALEON

Work with demand planning team / commercial team to accurately maintain forecast system to reflect forecast expectations

Key Responsibilities & Activities

Analysis of customer’s daily / weekly EPOS, store & DC stock levels, promotional phasing plans, order quantities

End to end event planning across all Customer promotional periods & format specific activity

Promotion exits planned to manage service, stock levels etc.

Seasonal planning – taking a total category & shopper insight led approach to the process

2) Deliver HALEON & Customers Key Operational Performance Metrics:

Output / End Result

Achieve service performance targets >98.5%

Achieve Customer in store on shelf availability target > 98. %

Achieve HALEON Working Capital Targets

Key Responsibilities & Activities

Work closely with Customer to review & influence change across end-to-end Customer & HALEON supply chain

Regularly review service performance levels, problem solving as appropriate

Spot trends in underperforming SKUs.

Lead communication with Customer on supply issues, agreeing to switch off products.

3) Be a valued partner in the Commercial Business Unit

Output / End Result

Delivering HALEON joint commercial plan, through a joint supply plan

Key Responsibilities & Activities

Cross functional support – the ‘go to’ person for Supply Chain queries, and delivering format specific activity

Analyse promotional sales & provide full promo forecast - review base vs. promotional uplift

Provide input to account team for forecasting process & meetings

Lead supply chain initiatives.

4) Develop the Operational Relationship between HALEON & Customer

Output / End Result

Develop / maintain working partnership with customer’s Supply Chain counterparts based on trust.

Key Responsibilities & Activities

Support HALEON supply chain agenda with Customer

Continuous ways of working i.e season exit management improvements

Proactive identification & communication of opportunities to improve ways of working & overall relationship

Improve on shelf / online availability

5) Key Events, NPD, Range Review Implementation, Forecasting & Supply Management

Output/ End Result

Range Reviews - smooth range change with zero impact on service

Achieve NPD Launches –100% on time & in full

Key Responsibilities & Activities

Engaging Customer Supply Chain with HALEON products & activation

Ensure agreed joint planning processes occur to agreed timelines

NPD & range review sales tracking

Aligning field team support and providing data to support during store calls

Why you?

Qualifications & Skills:

• Proven background in Supply Chain management and Customer relationship management
• Strong communication and influencing skills
• Background in scenario planning and analysis
• High level of autonomy
• Proactive identification of business opportunities
• Strong team working skills and ability to work with variety of stakeholders

Preferred Qualifications & Skills:

• Degree level education or equivalent qualification
• Background in continuous improvement
• Ability to think strategically about service propositions and brands
• Excellent business acumen, analytical, and financial skills

Please take a copy of the Job Description, as this will not be available post closure of the advert.

When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application

Why Join Us?

The future of everyday health is changing. And we’re the people changing it. In front of us is an incredible opportunity to go beyond what any of us have done before. And make everyday health more achievable, more inclusive and more sustainable. For more and more people. So join us, as we build one of the world’s leading consumer healthcare companies. Join us to innovate our category-leading brands. To better understand people’s everyday health needs. To tackle the biggest barriers that stand in their way. To change individual and societal behavior. Join us to work with colleagues who share your restless energy. To explore your interests. To stretch yourself to do the best work of your career. And join us, as together we build a working experience that encourages us all to lead happier, healthier, more productive lives. The way we see it, every day is an opportunity for better. And we’re going all in to realize it

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.