Team Leader - Night Shift

About us:

You probably recognize the name Holland & Barrett as a well-known high street store, but did you know that things are changing quickly and we're on an exciting journey?! We have a vision to become a leading player in the global health & wellness industry. Do you want to become part of our continuing health & wellness success story which starts in our DC in Burton?

Wellness begins with you, start your career journey today.

Key Purpose of the Role:

We are looking for motivated and experienced Team Leader who will support management team across the shift. Making sure the operation and organisation during the shift is conducted in professional and timely manners motivating team to achieve company KPIs and SLAs in line with the budget. The role is to lead as an example and making sure the customer first rule applies in evert part of the job.

The working hours are 2200 - 0600, Friday - Tuesday.

Job Role:

• Organising the jobs and managing team on daily basic,
• Manage department KPIs in line with budget,
• Monitoring health and safety procedures and ensure H&S rules are followed by everyone,
• Using the Key Performance Indicators (KPI's) and SLA's to ensure service for customers is provided on the high standards,
• Involvement in continue improvement for department and business,
• Liaising with other departments, building work-relationship with all stakeholders,
• To oversee general housekeeping requirements of the warehouse, ensuring high standards of hygiene apply to the workplace,
• Conduct the daily team briefing, ensuring colleagues from the team are engaged and informed about any changes,
• Providing smooth and informative shift handovers,
• Managing poor performance in timely manners,
• Organising training matrix for the team,
• Live with H&B EPIC Values, lead as an example, challenging poor behaviours,
• Providing service in line with H&B policies & procedures,
• Supporting colleagues and Team Managers with daily tasks,

The Person:

We are looking for positive leader, with high “Can do!” attitude, experience in managing people and personal values matching to our goals and culture. There are skills we are looking for:

• Great communication and listening skills,
• Motivator and team player who can easily build relationships with others,
• Focusing on the goals and targets, but not forgetting valuing others,
• Experience in management roles,
• Microsoft Office package,
• Experience in automation warehouse,
• Problem-solving and managing difficult situations,
• Coaching and training,
• KPIs/SLAs experience

BENEFITS

We want you to become a wellbeing expert and we take your career, learning and development seriously

Stay healthy with staff discounts on qualifying Holland & Barrett store and online purchases

No one likes paying delivery charges, so we have free staff delivery on Holland & Barrett online purchases

Epic Extras gives you access to exclusive benefits, free advice, and savings from a range of retailers and providers

We all need a little help sometimes, so we offer an exclusive free employee assistance programme for confidential help and advice

Career progression opportunities with our in-house training

✈️ Your wellbeing is paramount so you can get away and take 28 Days Holiday (pro- rata) per year

We have loads of Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed