Team Leader (POAS - Days)

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Position: POAS Team Leader

Company: Office of Public Guardian (OPG), Power of Attorney Services (PoAS), Operations Directorate.

Location: Victoria Square House, Birmingham

Grade / Salary: Executive Officer (£25,827 minimum)

Contract Type: Permanent

Overview

Power of Attorney Services (POAS) processes incoming power of attorney applications on behalf of the Public Guardian, within agreed targets and performance indicators. POAS comes under the Operations directorate of the Office of the Public Guardian (OPG.)

OPG is a fantastic place to work offering a range of development opportunities. The OPG has signed up to the ‘Time to Change’ pledge which supports mental health in the workplace, as well as recently receiving a health and wellbeing charter accreditation as we are committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

We have an ambitious plan for 2025, aiming to have a Digital Power of Attorney in place that meets our customers and stakeholders needs. We aim to have a multiskilled, flexible workforce, working within office/home-based locations to meet civil service environment.

Our Birmingham office is located centrally within walking distance to Birmingham New Street and Snow Hill train stations as well as the Mailbox and Broad Street.

Job Description, Duties and Responsibilities

The role advertised is for a Team Leader with direct line management of a team of administration officers within POAS, based in Birmingham.

There are various functions within POAS such as post, scanning, payments, filing, casework, registration, quality assurance and complaints.

Successful applicants will be allocated to roles based on business needs at the time of recruitment. All staff from Administration Office to Higher Executive Officer are mobile grade within the civil services, therefore movement within the POAS and OPG will be dependent on business needs.

The successful candidates will be based in Birmingham but may on occasion be required to travel to our other site in Nottingham. You will support and contribute to performance of the POAS 40 Day AACT by ensuring your teams targets are met.

• You will ensure staff achieve Minimum Performance Expectations agreed in your area and quality target of 95%.
• You will perform regular dip sampling/quality checks of your team’s stat sheets/work, providing feedback, monitoring and reducing downtime.
• You’ll work with other Team Leaders review processes, make recommendations for improvements to enhance the customer experience contributing to continuous improvement opportunities.
• You will organise, lead and participate in team meetings, developing working relationships across your department, POAS, Operations directorate and wider OPG.
• You will act as a role model for staff, demonstrating behaviours within the MOJ Leadership statement and OPG values.
• You will proactively manage the team’s wellbeing by engaging with staff regularly and supporting contributing to wider engagement plans.
• You’ll be clear, honest, transparent in your communication and leadership, making decisions that involve the relevant people at the right time.
• Manage your team within the office and remotely, providing support and guidance to help them continue to perform their roles in a safe environment
• You will regularly review operational processes in your area and identify areas for improvement, supporting your teams through change.
• You will develop your staff ensuring they receive the appropriate training and support for their job role.
• You’ll take responsibility for your own learning and development with the support and guidance from your line manager.
• You will promote and implement diversity and equality of opportunity in all areas of work supporting initiatives within the organisation.
• You’ll have a good knowledge of HR policies where you will identify poor performance, attendance and conduct issues taking action as appropriate in accordance with MOJ policy, whilst also recognising positive performance using reward and recognition schemes.
• You’ll contribute to the development of business transformation finding ways to be efficient, flexible and exploiting digital channels.
• You’ll take responsibility for the health and safety of others and abide by relevant Health and Safety Procedures and policy.
• You may be asked to undertake ad-hoc projects as agreed with Unit and Delivery Managers which are in line with the skill set of this post.

Skills & Qualifications

Essential

• Ability to demonstrate active & inclusive engagement to lead a team.
• Ability to comprehend statistical data and make informed decisions.
• The ability to multi-task, managing a varied workload, prioritising effectively and reacting quickly and calmly to changing circumstances.
• A proactive and inclusive approach to delivering under pressure and be willing and able to assist others where needed.
• The ability to communicate effectively with a broad range of stakeholders both orally and in writing.

Desirable

• Experience of using Microsoft computer packages i.e. Word, Excel, Outlook, MS Teams, OneNote, Presentations and PowerPoint.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Statement of Suitability of no more than 750 words in support of your application based on essential and desirable skills.

Interview Process

If you are successful at sift, you will be invited to an interview which will follow the Success Profile process. At interview candidates should expect strength-based questions and questions relating to any of the following Civil Service behaviours below:

• Leadership (Level 2)
• Communicating & Influencing (Level 2)
• Delivering at Pace (Level 2)

All interviews will be held remotely via MS teams.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Delivering at Pace

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Job contact :

Name :
SSCL Recruitment Enquiries Team
Email :
Moj-recruitment-vetting-enquiries@gov.sscl.com
Telephone :
0845 241 5359

Recruitment team :

Email :
Moj-recruitment-vetting-enquiries@gov.sscl.com