Technical Support Engineer

Our client is looking for a Technical Support Engineer to join their Ashton, Manchester office.

As the Technical Support Engineer, you will be responsible for technical support and ticket resolution for a wide range of their MPS managed service customers.

Main responsibilities:

• Form part of the “Single Point of Contact” for all general, service & software escalations
• Daily proactive checks and alert management via Embedded Web Services or Print Management Solutions
• Monitor and escalate device, software and infrastructure alerting to the relevant technical teams
• Access Managed Print Solution Server Status Monitoring, print queue status and error reporting
• Accurately record any incidents within the service desk tool with first line triage and assessment
• Escalate incidents requiring L3 support to MPS Technical Lead or Head of Post-Sales Support and Service Delivery where applicable
• Act as the first point of contact for any technical or end user hardware issues raised and provide 1st Line diagnosis and 2nd Line resolution
• Software Installations
• Log all service tickets received via telephone, email and service portal and handle accordingly throughout the stages of the ticket, from raising through to closure
• Provide efficient customer service

The ideal candidate will be an experienced 1st/2nd line technical support engineer from a managed service provider background. You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for technology and providing outstanding customer service is essential.

You will have experience with key technologies, such as:

• Windows Server 2016 – 2022
• Windows 7 – Windows 11
• Networking TCP/IP
• Wireless Networks
• Installing/configuring printers
• DHCP/DNS
• Previous experience providing 2nd Line Support preferably for an MSP or within the MPS Industry
• Knowledge of the principles of ITIL/ITSM

This role is based in Ashton, Manchester and is full-time office based. Please only apply if you have the qualifications required, you are happy to work in an office full-time and you have a right to work in the UK without sponsorship.

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

Devonshire is an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

Salary: £22,000 to £25,000

Contract: Permanent

Location: Ashton, Manchester