Technical Support Officer

The opportunity

Based in the Desktop Services Team, this role is responsible for the technical support, administration, and development of the university’s client computing environment, along with associated services and cloud-based service provisions. You will be joining the Team at an exciting time as we transition from traditional endpoint management approaches to Cloud-managed Modern Desktops and Mobile Device Management as well as help us work towards various Cyber Security accreditations.

Alongside your Desktop services colleagues you'll also work closely with technical colleagues across IT and provide 3rd line support to our customers including professional services staff, academic staff and our students.

What you’ll do – key duties

• Acting as a technical design architect for Cardiff Metropolitan University’s client computing technologies and application services. Designing and/or conducting architectural reviews on these and advising on technical requirements, security and service implications.
• Liaising with schools and professional services to establish and evaluate business requirements, as necessary, and providing advice on technical and security implications.
• Providing technical support for business-critical IT systems and applications services to ensure their effective operation, security, and availability. Analysing and diagnosing faults, where necessary, and implementing robust and innovative solutions.
• Configuration of client systems and applications infrastructure to meet business requirements and to provide a robust, secure service.

What you’ll bring – essential experience & strengths

• Strong knowledge of Microsoft network environment and associated technologies.
• Knowledge of IT service provision with awareness of the implications of changes and upgrades.
• Knowledge of mobile computing operating systems and applications.
• Considerable experience supporting and/or implementing Windows Client and application server platforms.
• Experience in planning and co-ordinating technical implementation and support tasks.

What you’ll have - essential qualifications

• HND or Degree in IT related subject.

Why join Cardiff Metropolitan University?

In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.

We are a values-based University. We are proud of our culture and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support each other, we are kind to one another, and we are one team; we are One Cardiff Met. We encourage and embrace inclusion that enables everyone to feel respected and able to perform at their best.

In addition, the University offers highly competitive terms and conditions including:

• Annual leave of 35 days, plus 12 bank holiday / concessionary days (pro rata if part time).
• Membership of the Local Government Pension Scheme with generous contributions.
• Flexible and remote working opportunities.
• Excellent family friendly policies.
• Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
• Access to all library facilities.
• Salary sacrifice schemes including cycle to work.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

If you would like to talk with us about this opportunity please Ebe Putz, Desktop Services Team Manager at eputz@cardiffmet.ac.uk

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

Further information

Please read our Candidate Pack or visit our staff recruitment website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.