Telecommunications Maintenance Manager

About us
We are a UK based, full fibre provider that is rolling out a new 1 gigabit per second broadband network to homes and businesses across the UK.

With an average broadband speed of 64mbps, the UK is ranked amongst the lowest in Europe for its poor internet connectivity and we are here to change this by delivering a betternet. We are a start-up team of innovative, agile and driven individuals, looking to scale-up and achieve our ambitious plan to connect a million homes in the UK to our gigabit network.

We have now rolled out fibre to over 150,000 homes in the UK, making us one of the fastest growing Altnets in the UK.

What sets us apart? You do, each one of us has a voice and collectively contribute to building brsk. If you are wanting to work somewhere you can have a real impact and believe you can innovate in a fast paced environment, then this may be the role for you!

About the Role

This is an exciting role for someone looking to join a team who are building a large-scale fibre to the home business. Reporting to the regional head, the role will require you to manage and lead all maintenance operations within the region, with a primary focus on fixing, auditing and driving the right quality on the network. This includes proactively instructing engineers to routinely test and inspect each asset within the network as part of a preventive schedule, and to also react quickly when a client needs a maintenance visit. The role is 50% site based, 50% work from home based so you must be prepared to travel and be on site with your teams and people. The role needs a calm approach, someone who can multi-task and inspire, whilst also delivering strong business results.

About you

This is a great opportunity for someone with an interest in maintenance, fixing and repairing fibre networks within operations and who enjoys working in fast paced operational teams to deliver business and customer results. Ideally, you’ll have some experience working in a telco operation, and will be comfortable leading the regional maintenance programme for brsk.

The role requires a calm approach, with someone who can coach, lead and inspire your team to deliver large scale targets and business results

Key Duties and Responsibilities:

• To lead and grow the Maintenance team within the region
• Offer situational leadership
• Tailor a preventative maintenance schedule for each area within the region
• Ensure resource levels are maintained
• Work closely with brsk’s other departments to ensure operational excellence
• Build relationships with our Maintenance, Build and Installation sub-contractor partners and liaise daily when resolving faults
• Ensure maintenance teams react fast to real-time issues
• Lead new area sign-off process from Build partners to Maintenance
• Report weekly on team’s activities, performance and achievements
• Report directly to the Regional Head
• Provide support to Network Owner who works in field
• Create strategies and initiatives to improve the team
• Maintain good stock levels of consumables
• Make certain any sub-contractors are working in adherence to their agreement
• Identify issues within the network which are causing issues for a client and bringing the network back to its original state with minimal inconvenience.
• Carefully maintain data-bases and archives held in our app platform.

Key Skills Required:

• Strong leadership skills with a passion and ability to motivate
• Offer coaching and guidance to team members
• Self-motivated, adaptable and able to positively influence change
• Team player who is willing to pitch in wherever needed
• Clear and concise communication skills
• Able to understand and draft annual budgets
• Work closely with sub-contracting partners
• Target driven with focus on business SLAs and KPIs
• Thrives working in a fast-paced environment
• Confidence to chair meetings and conferences with senior team
• Organized in task planning
• Enthusiastic about learning new skills and developing
• Passionate about delivery
• Define and re-engineer processes to improve efficiencies
• Constantly strive for continual improvement

Experience Required:

• Experience managing a team in an operational environment
• Good understanding of telecommunications and fibre networks
• Previous experience working on Openreach’s network infrastructure

Location:

• Remote with regular travel to regional site (Manchester)

Job Type:

• Up to £45,000