Trainee Service Desk Analyst (P1208)

Job Advert

Job Title: Trainee Service Desk Analyst (P1208)

Salary: £25,159 up to £27,508 inclusive annual salary+ up to 19.7% employer pension contribution

Contract: Permanent

Post: Full-time (37 hours/week)

Location: Flexible working options including hybrid

Annual Leave: 26.5 days, plus public bank holidays

Service Area: IT

Closing date for applications: 3 July 2023

Interviews are scheduled for w/c: 21 July 2023

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

As a Trainee Service Desk Analyst, you will provide first line IT support and customer service for our employees. In this role, you will receive training on:

• 
  managing straight forward incidents, requests, and problems, ensuring that IT issues are recorded appropriately to support IT data statistics.
• how to create and disable user accounts
• how to install/reinstall software and to resolve/assist in the resolution of faults

Requirements:

• The ability to remain calm and patient when dealing with challenging internal customers and excellent listening skills.
• Good technical knowledge of Microsoft Office and Exchange administration and Active Directory
• Ability to work to standards such as Information Technology Infrastructure Library
• Educated to ‘A’ Level standard or equivalent or IT related degree qualification is desirable
• A full clean UK driving license and access to a motorcar (role requires occasional travel to sites)

You will share a rota of one week in the office and one week working from home on an alternating basis.

In addition to working within a great team and a comprehensive salary you will have access to:

• 26.5 days annual leave + bank holidays
• Local Government Pension Scheme with current employer contribution up to 19.7% employer contributions
• Benefits and discounts via the council's Vivup benefits platform
• Staff Parking Permit

• Reimbursement of professional fees
• Comprehensive management development and training
• Discounted membership at selected local sports and fitness centres
• Leisure and travel discounts

This post is subject to a Basic Disclosure Check.

For an informal discussion, please contact Leon Thomas, ICT Technical & Infrastructure Manager on 01727 814 609.

For full details visit www.stalbans.gov.uk or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.