Transformation Delivery Director, Data Services

London - HYBRID

Some careers offer brighter prospects than others.

HSBC Data & Analytics Office (DAO) promotes a data-driven culture across HSBC through our strategy of:

Protect: To protect our data we need robust policies for data management and enhanced governance e.g., data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.
Connect: Move to a data-led culture through enhanced training including on the job opportunities. Our talent is the glue between protecting our data and unlocking value for our customers.
Unlock. Value is unlocked when we deliver on the opportunities our well-managed data presents e.g. improving customer / colleague experience, increasing revenue, commercialising our data, optimising capital, enhancing risk management or reducing costs.

The Transformation Delivery Director, Data Services primarily supports the ‘Protect’ pillar of the strategy.

Success is defined by the effective management of data risk in the banks processes and services that support customers, risk and financial management and key controls and reports. This will be achieved through elevating prioritization and planning to a Group and Global level and making full use of the banks Data Utility and Policy.

Key priorities include:

• Developing and executing plans to implement data controls that address operational risk caused by data
• Aligning investment in controls in regions, businesses and functions to strategy and risk appetite
• Ensuring that process and tooling support control design and operation
• Establishing and maintaining effective change governance and stakeholder engagement
• Building an effective team and operating model in a Utility model with Agile Ways of Working
• Driving the adoption of HSBC project standards and work in alignment with HSBC transformation methodology at all times
• Being accountable for effective transformation framework methodology deployment across HSBC
• Supporting effective portfolio, programme and project risk management through the implementation of the HSBC transformation framework
• Providing inputs to senior management to allow portfolio risks and issues to be addressed
• Representing the bank to key external stakeholders, including Regulators
• Collaborating with senior stakeholders internally & externally to ensure the portfolio is reported accurately and with insight, to ensure appropriate management action

The role will have internal and external stakeholders and direct and indirect reports

To be successful in the role, you should meet the following requirements:

• Experience of leading change delivery teams within a Data or Tech environment
• Understanding of the change delivery lifecycle and related governance standards
• High attention to detail, with an ability to anticipate and navigate challenges
• Understanding of retail financial service industry
• Exceptional ability to communicate across all levels
• Strong presentation skills
• Ability to build strong relationships and collaborate with a wide range of stakeholders, ensuring buy in and engagement
• Political awareness, strong facilitation and negotiation skills
• Excellent critical thinking and problem-solving skills

You’ll achieve more when you join HSBC.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.