Transformation Management Support Officer

Transformation Manageme 2*nt 0 22 *
Support - MATERNITY COVER

Job Description & Person
Specification

Practice Manager – Jo Gilford

Senior Partner - Dr Judith Viira

Transformation, IT, Governance &
Communications Manager – Amy
Haynes

Danetre Medical Practice

March 2023

Patient Service

Do you have extensive Administrative/Supervisory Experience?? Do you have strong communication and organisational skills? Are you a pro-active ‘can do-er’??

An exciting new opportunity has arisen for a 12-month MATERNITY COVER
_ Transformation Management Support post to join a friendly and busy GP Practice. _
_ The successful candidate will: _

• Assist in delivering IT support to the Practice Team, including troubleshooting hardware issues and maintaining telephony systems
• Assist in the responsibilities of the Practice’s social media accounts, website and newsletters as well as general communications
• Assisting in the management and execution of clinical rotas
• Assist and undertake risk assessments
• Assist in the digital ‘transformation’ of the Practice – including looking at ways to offer most accessibility to our services
• Engage with all internal and external stakeholders in a professional and positive manner
• Be motivated, enthusiastic and able to work under pressure
• Be flexible, willing to work mornings, afternoons and evenings, plus holiday and sickness cover

What we will offer you in return:

• Flexible Part Time Working

• Generous Annual Salary

• NHS Pension Scheme

• 25 days Holiday a Year (pro rata) plus 1 days Birthday leave

• A good working environment. - The practice itself is located in close proximity to Daventry Town centre in a modern building adjoining Danetre Hospital a community hospital which opened in September 2006.

• Canteen on site

• Also adjacent to the Practice operating independently is Kiddy Care Day

Nursery & Boots Chemist

Job Description

JOB DETAILS

TITLE: 12 month fixed term contract Transformation

Management Support

HOURS OF WORK: Contractually 8.00am to 8.00pm Monday to Sunday, the core hours will be 25 per week, 8.00am to 1.00pm
3 Monday to Friday, but with a degree of flexibility

SALARY: Level 2 - £23,400
£12.00 per hour

DIRECT REPORT TO: Transformation, IT, G & C Manager

IN-DIRECT REPORT TO: Operations Manager

DATE: March 2023

ABOUT US
The current list size of Danetre Medical Practice is approximately 12,800. Any increase
over the last ten years has been due mainly to; natural change (more births than deaths);
building development within Daventry itself and more recently migration from the rest of
the UK and overseas. The boundaries of the Practice show we are large in terms of
geographical size, with the majority of the land classified as rural.

The practice itself is located in close proximity to Daventry Town centre in a modern
building adjoining Danetre Hospital (a community hospital which opened in September
2006) offering a wide range of services and delivering a high standard of care. Also
attached to the Practice operating independently is Boots Chemist.

Currently the practice works with 5 x GP partners, 1 x Managing Partner, 4 x salaried GPs,
3 x Practitioners, 2 x Clinical Pharmacists and over 300Hrs of Clinical nursing support.

JOB PURPOSE
To support the wider Practice team to deliver a high quality, patient focussed service, working collaboratively as key member of the general Practice team.

***PLEASE NOTE FROM OCTOBER 1ST 2022, OUR OPENING HOURS WILL BE
EXTENDING TO 8.00PM UP TO THREE NIGHTS PER WEEK (MONDAY TO FRIDAY)
AND 1 SATURDAY IN 3, 9.00AM TO 5.00PM. ALL EMPLOYEES WILL BE ASKED TO
COVER THESE HOURS ON A ROTATIONAL BASIS ****

KEY RESPONSIBILITIES

GENERAL

• Work collaboratively as a key member of the general practice teams

• Assist with Health & Safety and risk assessments

• Assist with Significant Event admin

• Assist with PAT testing/calibration

• Assist with clinical rotas

• Assist with implementing change and transformation across the practice to improve the efficiency or the patient/staff experience

• Any other duties as prescribed by the department Manager

IT & DATA

• Assist with IT & SytmOne (including IT hardware and dealing with external IT support)

• Use technology to aid in planning, implementation and monitoring

• Be computer literate in MS Office

COMMUNICATION

• Act as one of the primary points of contact within the practice for the dissemination of information

• Assist with marketing and communications (inclusive of notice boards, website, social media, Jayex and telephony systems)

• Assist with anticipating barriers to communication and action to improve

QUALITY

• Prioritise, organise and manage own workload in a manner that maintains and promotes quality

• Participate in the maintenance of quality governance systems and processes across the Practice and its activities

• Support and participate in shared learning across the practice and wider organisation

• Ensure information governance standards are implemented and maintained

MANAGEMENT OF RISK

• Assist with the assessment of risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients

• Undertake mandatory and statutory training

KEY WORKING RELATIONSHIPS

Management Team Partner GP’s
Staff and clinicians Patients
Associated staff

INFORMATION GOVERNANCE

Information is vitally important for the safe clinical management of patient care and the efficient administration of services and resources, including our workforce. Information
Governance is a framework to enable the practice to handle personal and corporate information appropriately.

It is the responsibility of our entire workforce, regardless of employment status, to ensure they abide by the requirements of Information Governance as set out in the Employee
Handbook and the Information Governance Policy

CONFIDENTIALITY

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the
Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH AND SAFETY
The post holder has a legal obligation to make positive efforts to maintain their own personal safety and that of others by taking reasonable care, carrying out requirements of the law and following recognised codes of practice

EQUALITY AND DIVERSITY
The Practice has an Equality and Diversity Policy to ensure that no job applicant or employee is discriminated against either directly or indirectly on the grounds of disability, marital status, sex, race, colour, nationality, ethnic or national origin, sexual orientation, age, religion or political opinion, whilst attracting talented recruits and retaining experienced employees.

The Practice is committed to promoting equal opportunities and diversity and will keep under review its policies, procedures and practices to ensure that all users of its services are treated according to their needs.

CRIMINAL RECORDS BUREAU (CRB) DISCLOSURE
The post holder will have direct contact with patients and carers therefore a disclosure check will be undertaken. This is a mandatory requirement of the employment offer.

REHABILITATION OF OFFENDERS ACT 1974
This post is not exempt from the provisions of the Rehabilitation of Offenders Act 1974.
Therefore the post holder is required to disclose any spent convictions.
*
THIS JOB DESCRIPTION IS SUBJECT TO CONSTANT CHANGING NEEDS * WITHIN THE WORK SITUATION AND WILL BE REVIEWED ANNUALLY IN CONSULTATION WITH THE POST HOLDER *__

Person Specification

HEADING ESSENTIAL DESIRABLE ASSESSMENT

Education English and maths Educated to A Level CV & Interview

and GCSE or equivalent or equivalent
Qualificatio Commitment to

ns personal/professional
development

Experience Experience working Experience working CV & Interview
/knowledg in an administrative with a GP practice or

e role medical environment

• Experience of Experience of social working in a fast media paced changing Experience in environment responding to
• Experience in comments online adapting to change Experience working
• Understanding of with websites importance of good Experience working record keeping with health and safety
• Understanding of risk assessments confidentiality and basic safeguarding concerns

Skills, Good communication Ability to be reflective
Abilities skills both verbal and and to self-critical CV & Interview

written Calm under pressure

• Excellent Able to think ahead organisational skills and anticipate issues
• Good interpersonal skills
• Ability to work on own initiative within boundaries
• Ability to work effectively with people across a wide range of levels
• Good attention to detail
• Good team working skills

IT Skills Well-developed IT Knowledge of CV & Interview skills including use of SystmOne
Microsoft packages Experience of dealing

• Understanding of IT with external IT hardware providers

Motivation Enthusiasm and Commitment to Interview
and common-sense provide effective and

personal Self-motivated high quality service
characteris Ability to work flexibly Values and respects

tics to meet service the different cultures
needs and beliefs of patients and colleagues

• Positive and energetic approach towards work

Working Able to work flexible
conditions hours

Job Types: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 25-32 per week

Salary: £23,400.00-£24,375.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: One location

Application deadline: 18/04/2023