Unified Communications Engineer

As an engineering led business, technology is at the heart of everything that we do at MLL. Due to the continued expansion of the business and a growing suite of technology offerings we are now looking for a Unified Communications engineer join us on our journey.

The IT & Telecommunications market is going through an extremely exciting period of innovation and MLL are at the forefront, providing cutting edge solutions to our customers. Reporting to the Head of Networks & Security, the Unified Communications engineer will be a key member of the technical team, delivering crucial solutions for our customers.

The ideal candidate will have a broad background in the Telecoms/IT industry and be passionate about not only delivering technical solutions, but also contributing to the continual evolution of MLL’s propositions.

The key responsibilities of the Unified Communications Engineer are:

• Proven experience working in an MSP, leading large scale project deliveries, and providing technical support for in-life customers.
• Technical lead for project deployments, driving the collation of configuration requirements and building LLD.
• Liaison with 3rd parties
• Creating technical project documentation
• Implementation and support of Microsoft Teams Phone System and Microsoft Teams Direct Routing
• Implementation and support of Ribbon SBC platform
• Designing and deploying carrier SIP solutions
• Troubleshooting using industry standard tools
• Support for enterprise customer network, including troubleshooting voice, video and data traffic.
• Handling scripting and test automation
• Transformation projects that migrate away from Carrier ISDN (E1/T1) circuits to centralized Carrier SIP and from legacy IP and non IP-PBX/Lync/Skype for Business to Microsoft Teams Direct Routing solutions.

Key Qualifications & Experience

• Bachelor/Diploma/Nitec of Science in Information System/Computer Science or equivalent
• Strong knowledge of:
  • Microsoft Teams
  • Active directory
  • Server infrastructure (Windows, VMWare etc.)
  • Office 365
  • Microsoft Azure
  • Ribbon
  • Cloud based call centre platforms
• Knowledge of networking, DHCP, TCP/IP, DNS, subnetting, and firewalls
• Minimum of 5 years’ experience in Microsoft project delivery
• Experience with large scale and complex projects
• Experience with private, public and hybrid clouds
• Solid knowledge of VoIP protocols such as SIP, H323, MGCP, RTP, Codecs knowledge and troubleshooting experience
• Strong understanding of UK Carrier SIP networks

Desirable Experience

• IPBX such as Cisco, Mitel or Avaya
• Contact centre, CCaaS, Netcall, Cisco, Mitel, Avaya
• Public Sector market
• Pre-sales engagements
• SD-WAN
• Fortinet

We want everyone at MLL to 'Bring their best self to work' and we do this by asking you to live our value behaviours. We live our values everyday by...

Accountability Builds Trust

Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!

Data Delivers Distinction

We need people to think in a ‘data is valuable’ kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world.

Challenging for Change

We want people who want to challenge the status quo.

Delivering Excellence

This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.