THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

We are looking for a talented UX designer to support us in delivering best-in-class user experience solutions as part of our responsive, global web portfolio. By enhancing our user experience, you’ll be able to give our customers the inspiration they need to discover beautiful products, through simple, usable, engaging journeys.

You will be responsible for researching, designing, and implementing all user experiences across our digital platforms. As part of the digital content team, you will work to better understand our customers’ needs and habits by conducting usability testing, creating product prototypes and conducting competitor and user analysis to create customer journey maps, wireframes, personas and more.

You will rely on qualitative and quantitative research, employing a range of different techniques that are all grounded in one of three key methodologies: observation, understanding, and analysis.

Naturally, you are curious, empathetic, ask insightful questions, listen to and act on feedback to ensure the end-user has a pleasant experience. You have a strong understanding of customer behaviours to be able to design the end product to support our customer’s needs.

Our digital team leads our brand's online presence through customer relations, digital content, e-commerce, media, partnership and performance.

We are a dynamic bunch, all working with a digital first mindset to ensure we deliver an amazing online experience to our customers. We partner closely with internal departments and external businesses, always looking for ways to continue to innovate and extend our reach to customers around the world.

We make sure our customers are showcased our brand’s aesthetics through stunning digital and web design, effective email marketing and trend setting social media. We know our customers' time is precious and we work hard to make sure our online channels always perform fast and efficiently.

WHAT WILL I BE DOING?

• Conduct concept and usability testing and gather feedback
• Create personas through user research and data
• Create user stories, storyboards and customer journey maps
• Develop wireframes and prototypes around our customers’ needs
• Determine information architecture and create sitemaps
• Work with other designers to implement attractive designs
• Communicate design ideas and prototypes to developers and stakeholders
• Find creative ways to solve problems (e.g. usability, findability)
• Keep abreast of competitor products and industry trends
• Plan and conduct user research and competitor analysis
• Present and communicate insights in order to help shape long-term product strategy

WHAT SKILLS DO I NEED?

• Proven experience as a UX designer, UI designer or similar role
• Strong portfolio of design projects and evidence of this ready to show upon application
• Knowledge of industry tools such as Sketch, InVision, Adobe InDesign, Illustrator, Zeplin and OmniGraffle
• Problem-solving aptitude
• Analytical mind with a business acumen
• Excellent communication skills
• Great attention to detail, with a creative and analytical approach
• Understanding of interaction design principles
• A team player
• Passionate about the industry that we work within

ABOUT THE LOCATION

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• We area disability committed certified employer
• Employee discount for you to spend with family and friends
• 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to discounted gym membership and corporate discounts
• Hybrid working in our historic East London studios, working hours are 9-5.30pm
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.