UX/UI Design Lead

Job Introduction

It’s an exciting time at Saga Travel Group (STG) and we have some ambitious plans for the future with Digital at the heart for it. Fundamental to our digital growth plans is designing and building intuitive and inspiring digital experiences for our customers. As a result, we have an exciting opportunity for a UX/UI Design lead.

As a UX/UI Design lead, you’re responsible for championing our user needs through quantitative and qualitative user research and delivering intuitive and inspiring digital experience designs. You’ll be reporting to the Digital Director, as part of the wider marketing team, working with colleagues across STG, the wider Saga group and any external partner agencies. You’ll be instrumental in delivering digital experiences that not only enable and encourage users to buy our industry-leading holidays online but to manage their whole journey online and ultimately return to engage with us again.

You will bring experience and expertise across a variety of UX and UI design tools and have a genuine passion for user-centred design and designing experience that add value to users. You’ll work closely with the digital and marketing team, together with the product and commercial stakeholders across STG, to understand our key commercial and business goals. Working with stakeholders, you define and design solution to key user and product problem statements and opportunities. You’ll apply your knowledge and understanding of our audience into wireframes, mockups prototypes and final informed designs.

You’ll clearly articulate user research, insights and your considered designs to stakeholders, delivering at pace to support our digital transformation programme but also our ongoing optimisation workstream, addressing key customer pain points and conversion issues. You’ll champion design best-practice with your marketing and digital colleagues, driving an understanding of key principles across the business. It’s a varied, fast-paced role but hugely rewarding, exciting and in a growth area of the business.

Main Responsibilities

• Lead UX research to discover and define user needs and opportunities, utilising quantitative data, user replay and qualitative moderated & unmoderated user testing.
• Enabling and supporting the digital sales, service and engagement transformation programme together with our ongoing optimisation workstreams with user-centred digital experience designs.
• Completing clear user-stories and acceptance criteria to enable effective alignment of design to development and build.
• Translating a deep understanding of our audience and user needs into wireframes, prototypes and iterative designs, utilising Figma or XD and our Saga digital design system principles.
• Collaborating with our wider Saga Enterprise design team to ensure alignment with the wider Saga design principles, together with the wider Saga digital and design community to share learning and best practice.
• Working collaboratively with cross-functional teams to drive new initiatives forward.
• The ability to work flexibly in a fast-paced and dynamic team, collaborating, whilst also contributing actively and autonomously.

The Ideal Candidate

• Extensive UX/UI experience, able to understand detailed requirements, quantative & qualitative data and design user experiences to meet customer needs
• Experience and understanding of industry best practice design principles including accessibility standards
• Familiarity with HTML, CSS and design for web constraints
• Mobile responsiveness and accessibility in web design

Our Saga Values:

• Precision Pace - Always owning and making things happen.
• Empathy – Always aware of others.
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

About The Company

At Saga Travel Group, we’re driven by the aim of creating a place where older people are valued for their experiences. We’re a dynamic and forward-looking business with a clear, single-minded purpose: to deliver exceptional experiences every day for our colleagues and customers.

Our values underpin our approach and help guide us. We work with precision, pace, curiosity, empathy and collaboration to create a unique environment for our teams.

The vision for the Saga Travel Group is to build the travel company for the experienced traveller. We already have world-class escorted Saga and Titan touring businesses and now building a new dynamic, digital travel business that will deliver fresh, innovative product.

When you join Saga Travel Group you will work across two leading brands and play a vital role not only in our growth but in our mission to deliver lasting memories for our customers seeing them return again and again.

As an STG colleague you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us.

We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Moving Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme.

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Hybrid

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work – you choose a place that you feel happiest, healthiest and most productive, either from home or in one of our hubs in London, Crawley or Folkestone.

We have an award-winning wellbeing programme, modern family-friendly policies including premature baby leave, enhanced maternity and paternity leave and our unique grandparents’ leave policy.

Benefits available to all colleagues:

• 25 days of paid holiday (with option to purchase more), plus bank holidays that you can use any time of the year and an annual volunteer day on us.
• Free private medical insurance after 1 years' service, including access to a GP, and great levels of income protection and life assurance cover.
• Workplace pension scheme where we match your contributions up to 10%.
• AXA Be Supported.
• A range of reductions and offers from Saga Travel Group as well as leading retailers, travel groups discounts and entertainment companies.