Visitor Experience Assistant

• Provide a first-class welcome to all visitors on arrival

• Ensure all visitors enquiries are dealt with swiftly and efficiently

• Provide details of, and sell admissions tickets, promote Gift Aid and upsell

• Actively promote all onsite activities including talks, tours, and special events

• Check in school parties and other group bookings and help manage visitor flow

• Promote and distribute multimedia companions where appropriate

• Be a point of contact and provide exemplary customer service across the site and at key locations

• Provide a first-class departure, seeking feedback and collecting data

• Proactively sell merchandise and recommend products

• Assist with stock-flow from goods-in to shopfloor

• Assist with commercial retail routines and Visual Merchandising

• Assist with telephone, mail order and online enquiries and orders

• Cash handling

• Comply with all internal policies (eg. Health & Safety, missing children) set out to ensure the safety and welfare of visitors, staff and volunteers

• Occasionally support the interpretation and storytelling of the ship through engaging presentations or assist in the delivery of such activities

• Attend occasional communication and training sessions outside core working hours

• Any other reasonable duties which may be directed by line management

Skills and Experience

• Excellent communication and interpersonal skills and an understanding of different visitors’ needs

• Enjoy and have experience of working confidently with the general public, ideally inclusive of children and young people

• Excellent customer care skills

• Ability to use initiative and work effectively under pressure

• Enthusiasm to acquire excellent knowledge of our products, services, museum content, procedures, departmental structure and key contacts

Closing date for applications: 9am, 27 February 2023
To apply: Please complete an application form and email it to jobs@ssgreatbritain.org
Recruitment Day: Monday 6 March 2023

SS Great Britain is committed to diversifying our audiences and workforce. We actively encourage applications from candidates from groups under-represented in our organisation including; Black, Asian and minority ethnic, Disabled people.

All full time posts can be considered for job share