Visitor Service Assistant (Casual)

Casual Worker Contract | £ 1 0.78 per hour (Grade C) | Norwich

Do you have experience of working in a retail, leisure or heritage environment with excellent customer care skills, experience of operating sophisticated computer systems and also cash handling skills.

You will be qualified to a minimum of level 2 but higher qualifications are not essential for these roles. You will have experience of delivering excellent customer service in a public facing role. Museum experience is NOT required and there is no upper age limit .

Duties will include ticket sales, selling merchandise, reception duties, delivering guided tours of the Battlements & Dungeons, gallery invigilation and any other requirements of the role.

Working days are varied Monday – Sunday including regular weekend working, bank holidays and occasional evenings. Working patterns are available with this job pack, please state any preference of pattern (or patterns) with your application.

Norfolk Museums Service is an inclusive and disability confident employer, actively seeking to increase the diversity of its workforce. As such we welcome applicants from all communities and backgrounds, particularly those which are currently under-represented in the sector.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.

Before you apply please see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.

Job description and person specification

You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything , from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses paid upfront (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions .
  • A payment if you refer someone you know to a hard to fill job.
  • Tax efficient ways of getting extra pension, new bikes and electric cars.
    

Closing date: 02 May 2023