Warehouse Operative

Job Description

Title: Warehouse Operative

Contract: Permanent

Salary: £21564.00 per annum

Rota: 42 hours per week including Lunch Breaks – 5 out of 7 rolling rota including weekend working

About Us

We are a world-class visitor attraction and leading science research centre. We use the
Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.  

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

This is an exciting time to join the Museum as we have secured investment from the UK
Government to build a new science and digitisation centre at Harwell Science Campus, a science and technology hub outside Oxford.  The purpose-built centre will house much of the
Museum's collection and will include laboratories, digitisation suites, collaborative research spaces, conservation labs and workspaces.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

Job Summary
The retail back of house warehouse operation supports all of the retail commercial outlets including e-commerce, on-site shops & pop-up shops. Processing all web customer orders, stock deliveries, & shop picks, deliveries, in a timely fashion to maximise profit and availability to visitors at all times.

Working as part of a team of motivated colleagues, passionate about retail, logistics and customer service, the role includes:

Main Responsibilities

• Assist the Warehouse Manager, Assistant Warehouse Managers and warehouse colleagues with all aspects of warehouse stock control. Keep a well-organized and well- maintained warehouse operation at all times.
• Work within the four core warehouse teams as required by the business needs: o Goods In: Process delivery bookings, stock receipts, customer returns, shop returns, Pricing Goods and damages. o Stock Management: Replenish warehouse, pick orders for shops, online customers and wholesale. o Goods Out: Pick, check and pack all outgoing orders for Museum Stores and wholesale orders, and process through the Stock Management System. o Web Orders: Pick and pack Web shop orders and process through the Stock

Management System

• Complete bi-annual and weekly rolling stocktakes, and any subsequent recounts as defined by the Central Team. Ensure all counts are signed off by the Warehouse

Manager and or Assistant Warehouse Managers

• Report instances of inventory variance to Warehouse Manager and or Assistant

Warehouse Managers.

• Communicate internally and externally with customers, suppliers and NHM stakeholders in a professional manner at all times whether by phone or e-mail, reflecting Museum values and customer service standards.
• Comply with the Museum’s Health and Safety and Fire Safety policies and procedures and with the HASAW act at all times. Report any health and safety or facilities concerns to the Warehouse Manager and or Assistant Warehouse Managers in a timely fashion.
• Assist in the opening and closing of exhibition shops by delivering goods in a timely fashion and checking off returns when site is closed.
• Producing Ecommerce web orders using the Shiptheory online fulfilment system, picking and packing goods for web orders to be despatched by three separate carriers
• Process write-offs and customer returns. For Museum Stores and Web Customer

Orders.

Person Specification

1. Minimum of two GCSE qualifications (or equivalent) in English & Mathematics.
2. Forklift Truck License, Counterbalance desired not essential as full training will be given
3. Familiarity with Cybertill, Shiptheory or similar Stock Management, Ecommerce Systems
4. Experience of working in a busy commercial warehouse environment
5. Goods In experience in receiving delivered goods
6. Good communication skills - Telephone and E-mail
7. Passionate about customer service
8. Basic knowledge of Microsoft Office (including Word, Outlook and Excel.)
9. A Practical understanding of Health and Safety within a fast-moving warehouse environment is desirable.
10. Able to prioritize work in a fast-paced environment
11. PHYSICAL DEMANDS described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift

and/or move up to 20 Kilo’s. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus.

General Information

All positions at the Natural History Museum are conditional subject to receipt of:

• Proof that you are legally entitled to work in the UK
• A Basic Disclosure Check from the Disclosures and Barring Service (DBS)
• Satisfactory references covering the last 3 years of your employment or education
• Health clearance

The Museum supports flexible working.

To apply

If that sounds like you, please apply online on the Natural History Museum’s careers portal.

Closing date: 9 am Wednesday 15 February 2023

Interviews expected week commencing 20th February 2023

Please note that this role would not meet UK Visa and Immigration’s requirements for a sponsorship visa. As such we are only able to consider candidates who have the existing right to work in the UK.

Job Types: Full-time, Permanent

Salary: £21,584.00 per year

Benefits:

• Company pension
• Employee discount
• Store discount

Schedule:

• Day shift

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Warehouse experience: 1 year (preferred)

Work Location: One location

Application deadline: 15/02/2023