Id Job: 316e314
We have an exciting opportunity to lead a small team of welcome staff and volunteers at property!
As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit. As the most senior person on site, you will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management.
This role is based on 1560 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year
What it's like to work here:This beautiful Tudor mansion is situated high above the River Tamar, with Dartmoor National Park and many unspoilt beaches nearby. The property is brimming with character, and is home to many colourful tapestries, armours and artefacts. The team pride themselves on providing superb customer service, and the family atmosphere amongst the 65-member team makes Cotehele a very special place to work. Due to its location, it’s likely you will need your own transport to get here.
For more information about our property please visit www.nationaltrust.org.uk/cotehele
What you'll be doing:You’ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer.
You will have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors.
You will be applying your high level of competence to deal with service recovery without senior support being on site, engaging with all our visitors to inspire support through membership, and help them to enjoy their visit.
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
