Welcome & Service Assistant

We have an exciting opportunity within Clumber Park's Visitor Welcome Team. Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service to our members and visitors.

Contract duration: Fixed term contract until 29-Feb-2024

Some weekends and bank holiday work is expected in line with Clumber Park's operational requirements.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You’ll work 1080 hours over the duration of your contract, which will be around 30 hours per week.

What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).

If you have a disability, and your qualities, skills and experience are a good fit with the 'Who we're looking for' section below, we will guarantee you either a telephone or face to face interview. Please contact us at adjustments@nationaltrustjobs.org.uk, when you apply, to let us know, quoting the reference number for this vacancy.

Working within a positive team of around 20 individuals, we support each other in terms of wellbeing and progression.

Historically the home of the Dukes of Newcastle, the beauty of Clumber Park is reflected throughout the grand designed landscape. The beauty of the Gothic Revival Chapel, serpentine lake, extensive glasshouse and double herbaceous borders in the Walled Kitchen Garden delight throughout the year, while a network of cycle, walking and running routes allow visitors to explore all 3,800 acres of the estate, which remains undiminished by the absence of the house. Clumber Park, with its rich animal habitats, is perfect for a spot of bird watching and offers an ideal escape for a picnic or family stroll; a haven for wildlife and people.

Click here for more information about this location

What you'll be doing:As the largest conservation charity in Europe, we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is excellent, setting them up for an amazing experience for the rest of their visit. WSA responsibilities include:

• Welcoming visitors at Clumber Park’s admissions points, scanning membership cards and taking admission payments from our visitors
• Engaging with our visitors in the core area, based within the Information Point. Answering visitor queries, facilitating mobility scooter bookings and growing support through membership enrolments
• Mobile engagement (Roving) with visitors across the wider park including Lime Tree Avenue. Answering visitor queries, scanning NT membership cards and communicating the National Trust’s conservation message
• Growing support for the National Trust by promoting and facilitating NT membership, low level giving (donations) and charitable campaigns
• Creating a welcoming admissions point daily. Independently setting-up work area which will include some manual handling
• Understanding how and why we engage our supporters is key. You’ll work closely with your Service Assistant colleagues, volunteers and the wider park team to deliver outstanding visitor service, linking everything we do back to our cause and on-going charitable work

Who we're looking forWe'd love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice