Workflow Administrator

Responsible to: Primacy Manager

Base: Regus House, Frimley

Hours per week: Part-time and flexible shift patterns available (minimum 3 days a week)

Salary: £11.22 per hour

Annual Leave: 27 days per year (based on full time hours) plus Bank Holiday entitlement

An exciting opportunity has arisen for an Administrator to join the Surrey Heath Workflow Hub based in smart, contemporary offices near Frimley high street with free parking.

The Workflow Hub supports GP practices by optimising the workflow of patient documents in a central location. You will work as part of a lively, energetic team to ensure incoming documentation is accurately uploaded, processed and escalated to the appropriate clinician.

Full training is provided, so if you are a confident administrator, passionate about helping the NHS and providing quality patient care please apply for more details.

Duties & Responsibilities:

Support GPs and other clinicians from a central office by reducing their documentation workload and maintaining accurate, concise medical records.

• Date stamp and scan all incoming paper documentation
• Code and workflow all paper documents within 48 hours
• Code and workflow all Electronic Discharges (EDTs) within 48 hours
• Review and update all new patient records within 4 weeks
• Inform outside agencies of any non-registered patients
• Action all urgent documents accordingly
• Store all paper notes/letters as directed in the SHCP protocols
• Dispose of scanned documents as directed in the SHCP protocols
• Follow SHCP document management protocol at all times
• Update Supervisor of issues which may affect service
• Report IT issues in the absence of the Supervisor
• Work with the team to action incoming work in date order

The ideal candidate will have:

• Four GSCE’s (C and above) or equivalent.
• A minimum of 12 months experience in administration, data input, or customer service, or
• Knowledge and experience of working with Microsoft office packages (PowerPoint, Word, Excel) and other basic IT skills.
• Excellent verbal, written and listening skills.
• Detail oriented with the ability to follow instructions and policies, work under pressure and be able to work with minimal supervision.
• Excellent customer care skills.
• Enjoy working within a team, working together and be willing to help and assist others where possible.
• Understand the importance of strict confidentiality when dealing with any patient details and company information.
• Experience of using EMIS Web and Docman 10 (or previous version) is desirable but not essential, as full training will be provided.
• Experience of working with the NHS or medical environments would be advantageous.

Equality and Diversity is important to us.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feeling priorities and rights.

Disclosure and Barring Service Check

• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

Surrey Heath Community Providers Ltd (SHCP) is a Federation of 7 GP Practices (10 sites) in Surrey Heath and Ash Vale. We provide NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large-scale services as part of the local NHS Strategy to bring more services into the Community to help people stay well and at home.

SHCP Ltd provides direct support to Surrey Heath Primary Care Network (PCN) and both cover the same geographical area, working together to support GP practices and provide high quality care to over 97,000 population.

We are an enthusiastic, dynamic and friendly Federation and PCN, and you can expect a warm welcome and to be supported and developed.

We constantly strive to improve patient pathways and health care outcomes. The post holder will play an integral role within the network and will be part of the MDT enabling this to happen.

Job Types: Part-time, Permanent

Salary: £11.22 per hour

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person