Workplace Support Coordinator

Mitie Careers

We're hiring! Are you looking for a role in a vibrant and exciting new office where you will play a key role in delivering exemplary customer experience and support the team on site to ensure the smooth running of day to day office life and events.

Job Overview

Contract Type: Permanent (Full Time)
Hours: 40 hours per week
Salary: £20,000 - 25,000
Location: Lloyds Banking Group, Canons House, Canons Way, Bristol, Bristol, England, BS1 5LL

What are we looking for?

If you LOVE delivering amazing hospitality, are friendly, fun and know what it takes to create a memorable and impeccable visitor and colleague experience – this could be for you.

No two days are the same and you'll be the point of contact for visitors and colleagues from arrival and wayfinding to on site events and the general look, feel and management of the workplace experience.

It's all about YOU

Join our team and you'll get a platform to do amazing things! You'll consult with our clients, colleagues, and visitors to improve their experience, create a track record in delivering excellence and continual service improvements – most of all, you'll have a passion for creating, managing, or participating in high-performing team who deliver a world-class workplace experience.

#FM #colleagueexpereince #fuelyourcareer #hospitality

#eventmanagment #eventplanning #eventpro #customerexperinceprofs

Workplace Support Coordinator JD

Job Objectives and Responsibilities:

You will create a memorable and lasting experience by delivering exemplary customer service to the building users.

• Meeting and Greeting visitors to site ensuring they know where they are going and what facilities are available to them on the day helping ensure their experience of the building is seamless
• Make sure our customers are wowed by the spectacular experience our office has to offer
• Play your vital part in the team making sure all duties are completed
• Facilitate events on site by providing porterage, room configuration and other services to ensure smooth running of building schedule
• Be the face of the FM team to the end user ensuring a seamless end user experience
• Support the Work Place Hub in delivering a variety of services including stationary and printer hub management, first fix tech, AV support and furniture management on sit

Main Duties to include:

• Daily walk round of office to ensure that meeting rooms/breakout area furniture layouts are kept in order. Ensure walkways/corridors are kept free of obstructions.
• Management of the Workplace Hub (DSE store, IT first Fix, Stationary)
• Preparing meeting rooms/office space for a range of uses, including setting out, removal and storage of furniture and equipment, all of this in accordance with health and safety and manual handling procedures as per training provided
• Assist in daily management of the Workplace Hub
• Manage re-stock & check of First aid kits in communal areas
• Management of shared spaces and publicly accessible areas
• Management of printer hubs
• Spare key management/procurement
• Provide assistance to Workplace Experience Lead and any other ad hoc duties as required.

Person Specification:

You are friendly and professional and work tirelessly to ensure that colleagues in the building are given an exemplary customer experience. You will be outgoing and enjoy working as part of a team focussed on delivering the most amazing service. We seek people with the following skills and experience:

• Genuine enthusiasm for providing the highest standard of customer service at all times
• Good teamwork skills and a dedicated team player
• Warm and engaging communication style, ability to quickly build rapport and relationship with site users
• Pride in your appearance
• Previous experience in a similar role desired but not essential
• Enthusiastic personality
• Dedicated team player