Assistant Retail Manager - Soho Home Farmhouse (Maternity Cover)

The Role…

We are looking to recruit an enthusiastic, organised, sales driven Assistant Manager on a Maternity Cover to assist in leading the team at our Soho Home Studio at Soho Farmhouse. The Assistant Manager will be responsible for assisting the General Manager in the day to day running of the space, managing all aspects in their absence and delivering a seamless, 'second to none' customer service experience. The role will touch specifically on operational efficiency and KPI attainment in line with company strategy.

Main Duties…

• Supporting the General Manager in leading the team and acting as GM in their absence.
• Working alongside the GM to find innovative ways to deliver KPI's set by the business and accurately reporting all sales data back to relevant teams.
• Take ownership of in store operations both front of house and back of house optimizing opportunity to improve operational efficiency.
• Ensuring replenishment is consistently up to date and in line with visual standards.
• Assistance in submission of payroll & Rota's for the team.
• Leading by example in demonstrating outstanding customer service and supporting staff members that require improvement.
• Working closely with our Interior Designer to ensure that consultation spaces are available for bookings and managed accordingly.
• Performing stock take on a monthly basis to hit business KPI on stock accuracy.
• Immerse themselves in the Soho Home product to become an expert in Soho Houses interior design & style.
• Supporting the wider team with in-store events and collaboration

Requirements...

• Proactive & can-do attitude.
• Ability to think on their feet to quickly resolve queries and issues.
• Excellent communication skills at all levels.
• Accountability and responsible approach.
• Warm and friendly manner.
• Confident working within a team and also individually.
• Leads by example.