Business Analyst

Business Analyst (Permanent / Full Time)

Salary £40,000 - £45,000 depending on experience, plus annual bonus, 25 days holiday, an extra day off for your birthday and a wellbeing day, excellent pension scheme, life assurance and corporate discount scheme

Location - Hull, Carr Lane, with flexible hybrid working
Business Area - Group
Closing Date – 22nd February 2023

We are looking for an experienced Business Analyst to join our team. You will work on fast-paced projects across our Transformation Portfolio – establishing us as a leading network provider; leading on shaping new business processes and delivering end to end customer journeys for Wholesale order fulfilment.

What will I be doing?

You’ll work closely with Technical Architects, Product Owners and business stakeholders to map existing processes, define new processes and manage the change of delivery. Working within a small agile team, you’ll get involved in the end to end fulfilment process, from customer facing portals through to technical provision on the network, leaning on experts in our networking teams, systems teams and provisioning teams and facilitating workshops to define tickets for delivery.

Specifically you’ll be

• Working with stakeholders business users and partners, capture, analyse, refine, communicate and document their requirements
• Documenting as-is, to-be processes, and impact of business change
• Representing the customer (acting as a proxy) in support of the delivery teams throughout the project
• Representing the technical team in communication with the business about the project delivery
• Providing support to the architects, product owner and developers in the definition of technical solutions
• Validating that the functional and non-functional requirements are appropriately implemented within the solution
• Assisting with the estimation of timescales, resources and planning to successfully deliver
• Be a contributor to the creation of best practices through the identification of reusable assets
• Maintaining up-to-date knowledge of the latest IT trends, best practices and digital technologies
• Acting as Scrum Master, Product Owner and/or Agile Coach

To thrive in this role and our business, you'll be:

• A confident communicator both verbally and visually, no matter the audience
• An analytical thinker who can communicate with techies and non-techies alike
• A person who is enthusiastic and keen to learn
• Someone comfortable with change, and pace
• You'll enjoy celebrating and sharing success with others
• You'll have a passion for making a difference with technology
• Someone willing to drive your own development
• Able to demonstrate at least 2 years previous experience as a Business Analyst

Sound like you? With us, you will be empowered, autonomous and responsible for:

• Creating, refining and managing features and stories in delivery
• Designing and documenting new business processes
• Documenting partner-facing interfaces (portals and APIs)
• Organising releases
• Serving as a proxy for business stakeholders

You’ll belong to a wider community of practice to share knowledge, propose new technologies and share what works for you.

We're building agile teams with flexibility at their heart and will give you the required fundamentals, but to get up to speed quickly, skills/experience in these areas will help:

• Data analysis
• The UK telco market, including Openreach EMP
• Order management practices
• BPMN process documentation and visual facilitation
• TMForum Frameworx
• Agile delivery

What you will get from KCOM

We are as passionate about our people as we are about our customers.

You will have access to an outstanding range of flexible benefits you can pick and choose from such as; exclusive discounts and savings with top retailers, contributions to your pension fund, life assurance and private medical insurance. You will be entitled to a generous holiday allowance and your birthday off work. We offer a range of family friendly, inclusive employment policies and flexible working arrangements, including options such as part-time work, remote working, job sharing or compressed hours. We have employee engagement forums, onsite facilities and services to support staff from all backgrounds.

At KCOM we celebrate diversity. We are an equal opportunity, disability friendly, lifestyle and orientation supporting, inclusive employer and everyone is welcome. Values are important to us as is the ability to work flexibly and the opportunity to progress and develop as a person and in your career. We want everyone to realise their potential and are committed to providing an environment which support this. We want KCOM to be a great place to work for everyone.

Who are KCOM?

For us, it’s bigger than broadband.

KCOM has been in the heart of the Hull and East Yorkshire community since 1904.
We're proud to be rooted in East Yorkshire and committed to delivering the world's best broadband service to the region.
We are an innovative, award-winning company that is committed to providing a friendly, helpful and world class service to our customers by putting them first. All of our people are responsible for giving our customers the best impression and experience of KCOM.

We completed the first stage of our Lightstream full fibre network - making Hull the fastest, most connected broadband city in the world in 2019. Now we're expanding our award-winning network to bring the benefits of full fibre broadband to even more homes and businesses across the region.
We are a business that thrives on working collaboratively to bring innovative ideas to fruition and continually striving to be the very best at what we do in order to keep our customers connected.

KCOM reserve the right to close this vacancy before the published closing date, should the need occur. We therefore advise that you submit your application as soon as possible.

We are only accepting direct applications to this vacancy and therefore no agency applications will be accepted.