Business Support Exec

The B2B Support Executive’s key focus will be to support internal and external stakeholders in relation to our Business Products; Business Booker and Business Account and to develop key relations with...

Role: Business Support Executive

Function: B2B Sales – Premier Inn

Location: Dunstable (Head office) we have a fantastic hybrid working environment, you’ll need to be in the office at least 2 days per week but the rest of your week can be flexible to what works best for you and your role. There will be some independent travel required with this role.

Type of role: 9 Month Fixed Term Contract

The B2B Support Executive’s key focus will be to support internal and external stakeholders in relation to our Business Products; Business Booker and Business Account and to develop key relations with the Sales Managers, assisting them with proactive sales activity and support for both the UK and Germany. As well as supporting a portfolio of managed accounts that require additional support from us.

A large focus of your role will be responsible for proactive customer activity including contacting customers for information we have not obtained to further support projects within the business, low touch sales activity including the responsibility of our self-serve customers, as well as other customer activity required by the business.

What you will be doing:

• Develop working relationships with all B2B customers as well as the Sales Managers. These include who have not gone through the sales process.
• Support new and existing customers with Business Account queries
• Support customers with the adoption of our Business Products
• Re-engaging with our self-serve customers once a year
• You will be able to work within tight deadlines and manage multiple tasks at once. Resolve queries as appropriate, in a timely matter, and in line with any relevant SLAs, liaising as appropriate with business stakeholders
• You will be required to partake in low touch sales activity which includes but not limited to; blitz sales days, contacting customers and qualifying leads for the Sales Managers, and signing up self-serve customers to Business Booker.
• You will interact with Business customers using Web Chat, resolving questions and issues in real time. This is new tool implemented to service business customer using Business Booker and Business Account.
• Responsible for processing complaints to the Guest Relations
• Process new bookings, booking amendments and cancellation requested by email or web.

What you’ll need:

• Ability to grow & develop strong working relationships with business customers
• Experience using the following tools; Business Booker, Business Account MI portal, Business Account Telesales portal, Microsoft Dynamics 365, Sales Portal and CAFÉ X.
• Strong understanding of Whitbread’s sales processes
• Ability to build genuine rapport and trust to win support at all levels of an organisation externally and internally
• Ability to influence a customer decision
• Strong understanding and ability to explain what Business Booker, Business Account and Commercial Agreements could mean for a customer, the values and benefits of all.
• Dealing with difficult business customers, complaints and queries from customers and or the sales team. Effectively manage these and understand where in the business you need to go to resolve these situations.
• Excellent ability to build internal relationships across Premier Inn teams and engage multi-functional resources around key tasks.

In return, we will offer you:

• An annual Whitbread performance incentive worth up to 10% of base salary
• An optional contributory pension matched up to 10%
• BUPA healthcare
• Up to 60% discount on Premier Inn stays and a regular 25% discount in our Restaurant brands
• Access to Whitbread’s Save As You Earn scheme, with a fantastic 20% discount on Whitbread shares
• Recognition for service anniversaries, starting from 1 year
• Access to a range of discounts from everyday brands
• Charity donations through our Give and Match and Raise and Match schemes
• A collaborative work culture that focuses on enabling your success and continuing your personal development
• Hybrid working and a genuine flexible working policy

We’re 1,200 hotels and restaurants in the UK, Germany and the UAE, but we’re more than that. We’re the 35,000 people supporting our brands every day. The ones sourcing the nation’s favourite breakfast, plating up family favourites, and the great night’s sleep guaranteed people. We’re also always preparing for new openings, looking ahead and revamping our online presence. We do it for our guests, and it’s the details that keep them returning time and time again. We could be at the end of their road, their trusty choice for business trips, or we could be the place they associate with big celebrations up and down the country. We’re a constant in a changing world, and we’d love you to join us. Bring your energy, ideas and sense of fun, we’re waiting and so are our brands.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.