Casual Front Office Associate

Job Number 23022996
Job Category Rooms & Guest Services Operations
Location Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Explore our very big world

We are looking for true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment. In this role you will be a key player in helping our guests make the most of their stay at the hotel. You will be required to assist our guests in a thoughtful, dynamic and inventive manner using skill and experience to show our guests that we genuinely care. You will be responsible for maintaining Marriott’s high standards of hospitality at all times by displaying our Service Excellence skills. If you are someone with great customer service skills who is an inclusive, thoughtful and positive team player then apply now!

What you’ll be doing

• Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests.
• Run shifts, assisting other employees to ensure prompt guest service.
• Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel.
• Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Process payments and follow all payment and cash handling procedures.
• Train, coach and manage the Front Office team in order to support engagement and opportunity.

Rewards for work, benefits for your lifestyle

You’ll be supported in and out of the workplace through:

• Discounts on hotel rooms, gift shop items, food and beverage
• Learning and development opportunities
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues
• Free gym membership, meals on duty and parking

What we're looking for

• Great conversational skills and teamwork-oriented
• Positive outlook and outgoing personality
• Previous hotel experience is a big plus although not essential

Connect your passions with a rewarding opportunity

You’re a hospitality and travel enthusiast who really enjoys making others feel at home. When you work with us, you'll get to work with people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

Delta by Marriott Heathrow Windsor is an exceptional hotel near Heathrow and Windsor. It has an exciting blend of comfort, efficiency and seamless service is an ideal location for business and pleasure. With easy access to London, smartly designed and comfortable guest rooms the amenities make any stay a flawless and memorable experience. There are tempting dining options including the Brew Bar Lounge and the Market Kitchen Restaurant. There is also extensive fitness facilities with state-of-the-art equipment. The hotel boasts 20 meeting rooms of various sizes and can accommodate from 3 to 350 guests.

What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World ™ at Delta Hotels.