Id Job: 316a314
Location: Home Based
Working hours: Full time/part time/Shift
The Customer Experience Insights team perform a critical role for several business improvement workstreams. Through analytical activities the team lead in the provision of actionable insights, helping shape our customer journeys, improve our propositions, and enhance our customers’ interaction experience across channels; whether online, app, IVR & chat self-service, assisted calls, chats and social interaction or customer complaints.
Several business programmes and workstreams rely on the team’s analysis, therefore effective prioritisation of workload, then expectation management and communication with stakeholders are a critical part of the role.
As a manager of people this individual is expected to continually motivate the team to deliver business analysis in line with changing business requirements.
Against this backdrop of change, the right candidate will have an appetite to advance the capabilities of the team. Develop new skills, through tools, methods, and techniques with the express aim of generating more rapid, repeatable outputs that create business improvement opportunities with scale.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you?
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.
