Role purpose:
Responsible for the provision of Best in Class customer service to all stakeholders, effectively managing customer concerns , professionally handling incoming and outgoing calls.
With us you will:
Manage the timely resolution of customer concerns-
Assist in the monitoring of device status and problem solving to resolve device malfunctions at the first stage
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Process personalised customer communications ensuring GDPR compliance
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Update and maintain customer information and manage change of vehicle ownership
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Deliver business processes to ensure service levels are achieved
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Ensure procedures are followed so customer experience meets our business expectations
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Manage customer and colleague expectations through good quality communication
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Obtain subscription renewals through inbound and outbound calling
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Process customer subscription payments and resolve failed transactions
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Maintain a strong working relationship with vehicle suppliers and dealerships, manage the device commissioning process in conjunction with your peers
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Actively seek support from within the VFAUK community to help achieve business targets and personal goals
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Pro-actively suggest ways to improve service delivery
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Participate in work based development activities as identified by yourself and your line manager
Apply if you have:
Previous experience of working in a service delivery environment is essential-
Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
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Attention to detail is essential
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Ability to work under pressure and act decisively
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Ability to communicate with members of the public and have the ability to defuse situations
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A flexible can-do attitude and professional
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Excellent communicator, written and verbal
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Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
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Ability to work with others to reach common goals collectively
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Proactive and the ability to plan ahead
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Uphold Vodafone Spirit Values
