Id Job: 316a344
European Tyre Enterprise Limited is an international tyre and automotive service, maintenance and repair business group with annual sales revenues of more than £1 billion across five countries in Europe.
We operate multiple retail brands including Kwik Fit with over 800 centres in the UK and Netherlands as well as Stapletons Tyre Services which sells over 6 million tyres to trade customers in the UK.
Our primary purpose is to keep drivers safe on the road and we achieve this by being the number one choice for our customers, a leading automotive aftermarket employer and an acknowledged innovator in our industry. We can only accomplish this with great people at the heart of what we do.
In choosing to build your career with us you’ll be joining a dynamic and diverse team striving to be the best.
The Customer Care and Experience team is here to support our customer’s needs, giving professional advice, assistance, and solutions.
We are also here to deliver a consistent and continually improving customer experience, so we increase customers trust and loyalty to our brands.
The Customer Care Agent is as multi skilled role, delivering an outstanding and first-class Customer Experience. You will be, handling customer contacts, and troubleshooting problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
As part of the call centre function, the Customer Care Agent will act as the first point of contact for our Fleet, Retail and Mobile Customers. This role will handle all customer contacts in a professional and efficient manner using the One Stop or Single Case management approach and using ‘HEART’ to find resolutions, which meet and exceed customer expectations and our service level agreements.
The admin support function will manage and give support to all customer contacts made via e mail or social media, applying One stop and Single Case approach and ‘HEART’, the support tasks include monitoring, logging and responding professionally to written incoming customer contacts, issuing customer payments, arranging hire cars, exceeding the SLAs and completing any other admin support tasks required for the department.
