Front Office Manager

7 Hospitality Management is looking for an enthusiastic Front Office Manager to join us in this exciting opportunity. This role is based out of Glasgow Grosvenor Hotel in Glasgow.

Located just steps away from iconic West End sights, our Grade A historic building is in Glasgow’s West End, between the bijou shops Byres and Great Western roads. Adjacent to the Botanic Gardens, the hotel boasts leafy views of the 27-acre gardens. The hotel features a sophisticated steakhouse (BoVine) where our famous Chateaubriand is a patron favourite and an award winning gin bar (BeGin) which features over 100 gins from around the world with a selection of innovative cocktails and unique craft beers. A perfect stay for leisure guests as well as corporate guests with 5 event suites to choose from, accommodating up to 400 guests.

What will I be doing?

As a Front Office Manager for the Glasgow Grosvenor Hotel, we are looking for a positive can-do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;

· Ensure achievement of budgeted profitability and occupancy.

· Ensure all employees receive regular training to update their skills and knowledge and meet their own personal development needs.

· Maximise the service opportunities for guests to ensure return visits.

· To produce and update the departmental Standards of Performance manuals and ensure all the team is trained in them.

· To carry out departmental reviews in a timely and appropriate manner

• Identify employees with the potential to develop within the hotel and agree a development plan with them to utilize their skills/knowledge and aid in their personal growth.

What are we looking for?

A Front Office Manager serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;

• To be considered for this role of Front Office Manager you will ideally have current hotel reception management experience within a 4 or 5 star hotel. This role may suit an Assistant Front Office Manager looking for the next step in their career.
• It is essential that you have a good understanding of Opera.
• Most of all, you’ll have a professional, organised and friendly approach
• You will have experience of training colleagues and will enjoy motivating others to be their best
• You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our hotel products and services.
• You’ll have experience of working in a fast-paced, busy environment.
• You’ll be excellent at building a rapport with colleagues and guests.
• You’ll take pride in your appearance and always lead by example as the face of Glasgow Grosvenor Hotel.

Our Values

· Transparency | We ensure clarity in communication so that there are no surprises

· Ownership | We think and perform like owners

· Driven | We have a constant desire for improvement

· Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

· Pension Scheme

· Discounted Hotel Stays across our 7H Portfolio

· Discounted Food and Beverage across our 7H Portfolio

· Industry led training through our partnership with Cornell University

· Health Scheme

· Enjoy your birthday off!

· Employee of the month programme

· Long service recognition scheme

· Complimentary overnight stay within probationary period

· Free use of leisure club facilities within other 7H hotels

Job Type: Full-time

Salary: From £27,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Glasgow: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: FOM