Guest Service Ambassador (OLGSA)

We are hiring a Guest Service Ambassador to provide excellent service to clients and customers.

This dynamic Rapport team values each individual and believes that each person is a great asset to the team. The Guest Services Ambassador will be responsible for different parts of the business including Reception services, Reservations, Building Services and Events support. A successful candidate will be mainly positioned in one area however he will be required to rotate subject to business needs.

Our client is a global media, marketing, and corporate communications company where not a single day is the same! It is a fun and quirky environment and the building is based in the heart of London, at a ten minutes walk from London Bridge. The location has great transport links, incredible food and beverage places, offering a great variety of choices. The Rapport Reception Team is responsible for all Ground Floor and Conference Floor Receptions across the client campus.

40hrs per week, Mon- Fri, usual working hours may be anytime between 07:30-18:00. Flexibility of hours is required to ensure coverage of high level events if support is required

• Be a superstar providing Reception Services both in ground floors and client floors receptions.
• Proactively deal with queries, requests and communicate effectively with other service providers.
• Complete reports on a timely manner.
• Support Call Services
• Be ready to deal with last minute requests in a busy environment

• Exceptional interpersonal skills, expert communication, and organizational abilities
• Ability to think outside the box and great attention to detail
• Open minded and prepared to expand knowledge in different departments
• Reception and call services experience is ideal

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.