What is the main purpose of the role?
Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first class service to all guests, anticipating their needs wherever possible to achieve the ultimate guest satisfaction.
You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times.
The Ideal Candidate
You should have effective communication skills, good attention to detail and be clearly customer-focused, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but is not essential.
The Pay & Benefits:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues.
That’s why we are proud to offer the following benefits for the role of Receptionist.
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£11.25 per hour
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Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
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28 days holiday each year
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An additional paid day off for your birthday, with a £20 love to shop voucher to celebrate the occasion
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Venue closure over the Christmas period
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Complimentary 2 nights stay in a De Vere property to celebrate your employment anniversary, with additional monetary rewards for long service milestones
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Competitive colleague and friends & family rates for overnight stays at De Vere properties, with 50% discount on Food & Beverage
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Monthly colleague recognition through our You Are De Vere rewards programme
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Complimentary use of the Leisure Club facilities
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Access to our Exclusively Yours Benefits portal, which includes discounts on retail, travel and leisure activities
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Excellent career progression and training opportunities, including access to Apprenticeship programmes and study support
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Access to Hospitality Action, our Employee Assistance Programme with 24/7 health and wellbeing support
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Use of Wagestream financial wellbeing platform, allowing instant access to your pay
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Subsidised travel options to support your journey to or from work
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Regular team appreciation events, including a Christmas & Summer party
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Free meals on duty in our colleague dining facilities
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Company Life Assurance scheme
Beaumont Estate is our largest hotel and venue comprising 429 bedrooms, 58 meeting & event spaces, and over 40 acres of grounds. The hotel is set in Old Windsor, with a magnificent Georgian manor house as it's centrepiece, and is home to a 17th century chapel, extensive grounds and versatile conference spaces.
