Special Projects Assistant

Who are Accent?

We own almost 22,000 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We’re not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

We recognise to achieve this, we cannot do it without our employees, and we encourage employees to bring their authentic selves to work. We’re inclusive and diverse across all teams within Accent so we would welcome applications from all backgrounds.

About the Role and Person

35 hours per week

Permanent

Good numeracy and literacy skills

Experience of training others

Organised and able to prioritise

Proven problem-solving skills

We have an exciting opportunity for a Special Projects Assistant to join our small team. Your core role and focus is about ensuring that the systems, processes and knowledge needed to manage homes, customer safety, service delivery and internal / external stakeholder perform effectively. We want our people and our customers to be proud of the homes we provide and you have a key part to play in this.

Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:

• Excellent numeracy and IT literacy, as well as the ability to use company operational software
• Ability to organise and prioritise own work
• Exceptional communicational, organisational and prioritisation skills at all levels
• Excellent problem-solving skills and solution focussed approach
• Ability to plan and deliver training relating to systems and processes
• A knowledge of developing processes and procedures

The added extras:

• Experience of providing system support
• Experience in providing technical support, liaising directly with users
• Experience of delivery of change and change process

You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.

Location

You’ll be required to live in commutable distance from our Peterborough office. This is a Hybrid Role, at least 3 days based in office.

When working from home we’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £27,844 per annum for applicants who fully meet the requirements of the post.

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

• 28 days paid holiday (pro-rata) per year (excluding bank holidays) rising by 1 day per year up to a maximum of one working week
• Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion)
• Employee Assistance Programme
• A choice of salary based contributory pension schemes, each offering life assurance cover.
• Auto enrolment – employer and employee contribution 4%
• Pension scheme – employer contribution 18.9%, employee contribution 7.5%
• If Accent sounds like an organisation you’d like to work for, one that feels great about delivering excellent services to customers, then you’ll need to apply ASAP.

Job Type: Full-time

Salary: £27,844.00 per day

Benefits:

• Additional leave
• Casual dress
• Company pension
• Flexitime
• Free parking
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Peterborough: reliably commute or plan to relocate before starting work (required)

Work Location: One location